Fiona Dalton, CEO

Chief executive's blog - 26 February 2014

In my personal blog, I will keep you up to date on what is happening at the Trust, sharing what I think we are doing well and what we can improve.

Fiona Dalton, chief executive

NHS Change Day is on 3 March and this frontline movement which was started last year has inspired staff, patients and the public across the country to pledge to do something that will make a difference to patient care. It doesn’t matter how big or small the changes are, the only rule is that it is completely voluntary, and no one is instructed or expected to make a pledge.

Public surveys always show that the NHS is the thing which makes most people proud to be British, and given some of the recent bad publicity for the NHS, it feels to me that this year NHS Change Day is a particularly important opportunity for us to say how proud we are of the NHS. None of us would ever suggest that it’s perfect - sometimes tragedies happen or things go wrong - but if we can be open about this and continually strive for improvement then we can continue to deliver a national service to be proud of.

I think it's so important that we all keep in the front of our minds the reason why we're all here – and this can often be more difficult for those of us whose jobs don't take us into daily personal contact with patients and the challenges and rewards that this brings. I am not a qualified doctor, nurse, radiographer, physiotherapist or other healthcare professional and although I work alongside people who are, I think that spending some regular time directly supporting patients myself as a volunteer will help me to do my job better with more insight. So my personal pledge for NHS Change Day 2014 is to become a regular volunteer for UHS and I hope that volunteering in roles with patient contact will give me a perspective on how patients experience our hospital – and I will be able to use this perspective in the rest of my job.

Talking to Kim Sutton, the voluntary services manager about this has shown me the amazing variety of volunteer roles available. The 1096 volunteers who help us in the hospital every day do a fantastic job, and I am very much looking forward to being the 1097th!

Fiona Dalton


We welcome your comments on this blog.

If you have any specific concerns or need advice about the care you have received at our hospitals, please contact our patient support services on 023 8120 6325 or

Please note the Trust reserves the right not to publish any responses which are offensive or inappropriate.

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Page comments

We thank Fiona for giving even more time and encourage others to join us!
Kim Sutton (07/03/2014 12:29:46)
Hi Fiona, great to meet you earlier today. I have since read your NHS Change Day pledge with much interest. I have similarly pledged to spend some time directly supporting patients as a volunteer - my short pledge video link is below: I wondered if it may be possible to arrange one of my forthcoming volunteer shifts at UHS via either yourself or Kim Sutton? Thank you in anticipation. Mark Orchard Finance Director (Wessex), NHS England
Mark Orchard (07/03/2014 12:17:36)
More staff in senior management roles could and should follow your lead, and not just within the NHS.
Yvonne Keating (02/03/2014 14:29:56)
Excellent leadership example
Chris Harris (27/02/2014 10:35:02)

See also