Our response to the Francis Report

In November 2013, the Government set out its response to the Francis Report which reviewed the failings at Mid Staffordshire NHS Foundation Trust. Their report was titled “Hard Truths” and covered five key areas:

  • Preventing problems
  • Detecting problems quickly
  • Taking action promptly
  • Ensuring robust accountability
  • Ensuring staff are trained and motivated.

Our approach

  • University Hospital Southampton NHS Foundation Trust has taken the recommendations very seriously and already has in place a detailed action plan which it is continuously developing and is regularly reviewed.
  • We are determined to strengthen a culture of kind and compassionate care getting it right every time for all patients and ensuring that patients’ voices are consistently heard.
  • We aim to continuously build our reputation to ensure patients can confidently expect all the care they receive to be safe, effective and individual to their needs.
  • We want to ensure that we are open and transparent when things may go wrong and demonstrate that learning has taken place.
  • We are currently reviewing our complaints procedures to ensure we do the right things all the time such as effective and regular communication, apologise openly if we have made mistakes, support, resolve and learn.
  • We are working with our staff and actively listening to what they feel is important for patients as well as ensuring that all staff understand their own professional accountability in delivering high quality care.
  • We have recently appointed a head of patient experience to further develop ways we can work with patients and their carers, listen to their views and take action.
  • Our Trust Board is fully committed to implementing all the relevant recommendations and sees this as a top priority for our organisation.

Further areas we are working on

Examples of some of the work we are doing:

  • Nurse staffing levels will be displayed on all wards and we will be developing a system where all patients will have their own named nurse and doctor overseeing their care.
  • We have a three year programme whereby all ward leaders will be supervisory and have protected time to manage the ward, supervise and coach their staff and have more time to spend with patients and carers.
  • Our aim is that all staff we recruit will have to go through a values based assessment.

Collaborative working with you

We are a hospital that is aiming for excellence in everything we do, we recognise that we do not always get it right but are absolutely committed to improving. Your feedback is extremely important to us as it is an integral part of that improvement journey; so please let us know how we are doing.

The core of our developing culture is hear the patient, act with compassion and speak the truth.

You can read more about the Government’s response to the Francis Review on the GOV.UK website.