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Patient Advice and Liaison Service (PALS)

If you have any concerns or need advice, you should first contact local ward staff - ask for the ward sister or matron.

For further help you can then contact the Patient Advice and Liaison Service (PALS).

Ways to get in touch

Phone PALS on 023 8079 8498
Email us at PALS@uhs.nhs.uk
Speak to the local ward staff and ask to be put in touch with PALS
Call in to the Information Point just inside the main entrance of Southampton General Hospital
Write to us at the address below

What PALS can do

Advise and support patients, their families and carers
Provide information about NHS services
Listen to your concerns and suggestions
Help sort out problems quickly on your behalf

Out of hours

PALS is available 9am to 4.30pm Monday to Friday. Out of hours there is an answer phone. If you have a problem that cannot wait until PALS are available contact the duty manager for the hospital via a member of staff or through the hospital switchboard 023 8077 7222.