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Patient support services

If you have any concerns or need advice, you should first contact local ward staff - ask for the ward sister or matron.

For further help you can then contact patient support services.

Ways to get in touch

  • Phone patient support services on 023 8120 6325.
  • Email us at
  • Speak to the local ward staff and ask to be put in touch with patient support services.
  • Call in to the information point just inside the main entrance of Southampton General Hospital.
  • Write to us at the address below.

What patient support services can do

  • Advise and support patients, their families and carers
  • Provide information about NHS services
  • Listen to your concerns and suggestions
  • Help sort out problems quickly on your behalf

Out of hours

Patient support services is available 9am to 4pm, Monday to Friday. Out of hours there is an answer phone. If you have a problem that cannot wait until patient support services are available contact the duty manager for the hospital via a member of staff or through the hospital switchboard 023 8077 7222.


Patient support services
C Level Centre Block
Mailpoint 81
Southampton General Hospital
Tremona Road
SO16 6YD