You might come to Countess Mountbatten House for help with your pain or other problems, for emotional support for you or your family, or to give your carers a break.
We'll work with you on your independence where we can, so that you can lead as full a life as possible, despite being ill. We don't offer long-term stays, so we aim to get you comfortable and independent enough to go home within ten days to two weeks of being admitted, depending your needs and what arrangements are required.
Our unit has 25 beds, in five four-bedded bays and five single rooms.
Staying with us
What to bring with you
Bring all the things you needed in your previous hospital, including
- Day clothes if appropriate
- Night-dress or pyjamas
- Dressing gown
All personal items should be clearly marked with your name.
Please bring any medicines you are taking with you, and give them to the nursing staff. If you have a special card or form giving details of current treatment, please bring this too.
Do not bring valuables or large sums of money with you. If it's unavoidable, please hand them to the nurse in charge when you arrive. We cannot accept responsibility for any loss or damage to anything you bring with you, unless it has been handed over for safekeeping and you have a receipt.
The doctor or nurse arranging your admission will talk to you about transport. A relative may bring you in, or an ambulance might be arranged. If your relative is able to come with you in the ambulance, they will need to arrange getting home. We have some volunteer drivers who may be able to help.
Please go to reception when you arrive.
Who will be looking after me?
You will be under the care of a consultant while you are at Countess Mountbatten House. A team of named nurses and doctors will look after you on the ward. Depending on your needs, the social worker, physiotherapist, occupational therapist, chaplain and volunteers may also be involved in your care.
Behind the scenes are the receptionists, secretaries and housekeeping staff who also contribute to your care in one way or another.
Discussing your illness
Information about your care is strictly confidential to you and the staff concerned. The doctors and nursing staff are available to discuss all aspects of your care with you, and with your permission, with your relatives. You may find it helpful to nominate one member of your family to be the main link person.
Meals are served in the wards, with breakfast at 8am, lunch at 12noon, and supper at 6pm. Drinks are served throughout the day, and before you settle at night. Aperitifs are served before lunch and supper.
You will have a choice of menu for all your main meals, and we can provide special diets including vegetarian and kosher meals on request. Relatives are welcome to bring in their own food and share meal times with you, and can use Moorgreen Hospital canteen facilities during your stay - please ask the nursing staff about this.
Services and facilities
You can order your newspaper from a volunteer each day.
Our hospital deals with an enormous amount of laundry, and is unable to launder personal items except in exceptional circumstances.
Television and radio
All beds have a radio, and a television to use with headphones is available on request. Please check with the nurse in charge if you want to bring in your own television, radio or cassette player. You will also need to wait until an electrician has checked your television prior to use. Talking books, puzzles and ordinary books are available in the lounge and you are welcome to bring your favourite videos and tapes in.
There is a quiet room for patients and relatives, please ask a member of staff if you would like to use it.
Your family and friends are welcome to visit between 10am and 8pm every day, except Tuesdays. We encourage a no visitors day on Tuesdays to allow patients and their families to have a rest day. However, if you need your family to visit on a Tuesday, feel free to discuss this with your nurse.
Children of any age are welcome and there are some toys available in the day area. Arrangements for pets to visit may be discussed with the nursing staff. There is a room available for relatives to stay overnight if necessary.
Visitors are asked not to use mobile phones or smoke in the unit. A smoking room is available for patients.