What to do if your hearing aid is not working
If your hearing aid is not working properly check through our trouble-shooting sheet. If you are unable to solve the problem then please make an appointment.
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Problem
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Possible cause
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Possible remedy
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No sound
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Hearing aid is not turned on
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Turn hearing aid on
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Dead battery
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Replace battery
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Battery not inserted properly
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Insert battery properly
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Sticker is still on the battery
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Remove the sticker to activate the battery
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Blocked ear mould
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Clean ear mould of blockage
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Hearing aid is not attached to the ear mould
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Re-attach ear mould to the hearing aid
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The hearing aid is on the wrong program
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Check the hearing aid is on the most suitable program (usually 1)
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Not loud enough
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Loose ear mould
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Reinsert carefully
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Blocked ear mould
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Clean ear mould of blockage
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Excessive ear wax
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See doctor about getting wax removed
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Volume too low
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Increase volume on volume wheel
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Hearing aid whistles
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Loose ear mould
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Reinsert carefully
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Excessive ear wax
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See doctor about getting wax removed
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Covering the microphone
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Don't cover the microphone
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Hearing aid volume is too high
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Reduce volume on the volume wheel
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Sound not clear or distorted
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Weak battery
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Replace battery
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Moisture in tube
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Remove moisture from tube by blowing down the tubing
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