Almost all patients receive some sort of medicine during their time in the hospital. The pharmacy department makes sure the medicines you take are safe, appropriate and cost-effective.

The department employs a variety of staff, including pharmacists, pharmacy technicians, pharmacy support workers and clerical staff. You may come across some of these people during your hospital stay.

Patients' own drugs scheme (PODs)

If admitted to hospital, you will be encouraged to bring in your medication from home.

It will be checked by a pharmacy technician, stored in a secure bedside locker and administered as usual, to ensure you continue on the same treatment plan.

What happens when I come in?

When on the ward you will meet the clinical pharmacist or the medicine liaison technician.

They will ask you questions about medication you are taking, and may ask to look at the medication you have brought in with you. They do this to make sure you are taking the right drugs, and to make sure that anything else you are prescribed will work with your existing medication.

You will see the clinical pharmacist or the medicine liaison technician every weekday during your stay in hospital. Feel free to ask them any questions about the drugs you are taking.

When you leave hospital you will be supplied with at least two weeks' worth of medication to take home.

Medicines helpline

If you have any questions about medicines you've received from us you can contact our free and confidential medicines helpline, run by our team of specially trained, experienced pharmacists.

We're happy to take questions from a relative or carer of yours, but we can't answer questions if you haven't been treated at our hospital. We can only answer questions that relate to medicines that you've received from our hospital.

Some examples of questions that you might want to ask are:

  • When and how should I take my medicine?
  • Can I take other medicines at the same time?
  • Are there any possible side effects?

Contact us

To contact the helpline call 023 8120 6907 or email

The helpline is open from Monday to Friday between 9am and 6.30pm.

More information

For more information about the pharmacy visit their pages.