A nurse with a patient
About your appointment
When you’re referred to us there is an expectation that your treatment will start within 18 weeks, unless you choose to wait longer or it is clinically appropriate that you wait longer.
Please let us know if you'll be unavailable for a period of time so that we can avoid booking appointments that you won’t be able to attend. Where possible we'll try and book an appointment that is convenient to you but this may not always be possible.
If you choose to delay your appointment or treatment, or cancel multiple times, this may affect how long you wait to be treated. Your doctor may also decide to discharge you back to your GP.
If you're waiting to hear from us about an appointment and are concerned that your appointment letter may be lost in the post, please contact our patient services centre.
For information about your 18 week rights please visit www.nhs.uk
Cancelling your appointment
Please let us know in advance if you're unable to attend your appointment, as we may be able to offer cancelled appointments to others and avoid wasted slots. Outpatient appointments can be cancelled using our online form.
Failing to attend appointments without letting us know in advance could affect how long you will wait to be treated. Your doctor may also decide to discharge you back to your GP. Outpatient appointments can be cancelled using our online form.
Appointment reminder service
We will call you seven days before your appointment to confirm that you will be attending. This automated call will also offer you the opportunity to rebook or cancel your appointment. If you don't make a selection from one of the options that you hear, the service will keep calling daily until you respond .
If you have provided us with a mobile number you will also receive a text message reminder two days before your appointment.