Healthwatch patient experience

This is awarded to the team/individual who has enhanced the experience of patient(s) or their relatives/carers during their time in UHS, either an out or inpatient. Creating a positive first impression is essential in building and maintaining our reputation as an excellent hospital providing safe, high quality and efficient services both locally with our users and commissioners as well as further afield. Enhancing the patient’s experience should be an integral way of working for all of us, every day. Everyone with whom our staff come into contact - be it patients, relatives, visitors or other members of staff, should be treated with courtesy, respect and a positive ‘can do’ attitude that consistently seeks a good outcome.

Winner: New Forest Birth Centre housekeeping team, women and newborn, division C

The New Forest Birth Centre housekeeping team (Helen Stickland, Hazel Bungay (nee Paul) and Maria Small) are our unsung heroes because they provide and maintain the clinical environment which is consistently identified as being of the highest standard. Their flexibility, adaptability and sense of pride in their work, means they work above and beyond their job description responding to the needs of women, families and clinicians. As an integral part of our team they work on their own initiative, unobtrusively and with a high level of trust and reliability. We pride ourselves on the positive comments we receive from women and their families and the environment is key to the quality of care they receive.

Runner up: Medicines information centre team, pharmacy, division C

Also nominated

  • Acute pain team, surgery, division A
  • Eye short stay unit nursing team, ESSU, ophthalmology, division B
  • Macmillan Centre volunteers, cancer care, division A
  • Ruth Steele, senior staff nurse, haemodialysis unit, child health, division C
  • Trauma audit and research network (TARN) team - Di Williams, Jane Smart and Jo Tolley, division D
  • Urology day unit, surgery, division A