Getting help, raising concerns or making a complaint

Have your sayWe welcome feedback, good or bad, as it helps us improve our services. If you have any concerns please raise these with any of the following people:

  • The person in charge of the ward/clinic or department, to try to resolve them in the first instance.
  • The care group manager or matron for the department.
  • Patient support services.
  • The hospital's duty manager if it is outside normal working hours.

Contact information is available from department staff or switchboard on 023 8077 7222. 

You can also tell us about your experience using our online form.

If you wish to make a formal complaint you may contact the patient support services team in writing, by email or by telephone on 023 8120 6325. A team member will discuss your concerns with you.

Alternatively you may wish to write to the chief executive or head of complaints.

Please be assured that your complaint will be treated in confidence, will not affect your treatment and you or your relative will not be discriminated against in any way.

For more information and a feedback form you can print and post back to us, download our Have your say leaflet.


Head of complaints
C Level Centre Block
Mailpoint 81
Southampton General Hospital
Tremona Road
Southampton SO16 6YD

Telephone 023 8120 6325 or email

Chief executive
Trust Management Offices
Mailpoint 18
Southampton General Hospital
Tremona Road
Hampshire, SO16 6YD 


If after further investigation or a meeting you remain unhappy with the way in which we have handled your complaint you can refer your concerns to the Parliamentary and Health Services Ombudsman who is completely independent of the NHS. Visit