Who can make a referral?
Anyone can make a referral to the chaplaincy team. This includes all staff members, relatives and friends, or members of the patient’s faith community. Patients can also refer themselves. The chaplain will always check with the patient that he or she is happy to receive a visit.
How do I make a referral?
Referrals are classed as either urgent (to be seen immediately) or non urgent (to be seen within 24 hours).
Referrals are made in the following ways:
- During office hours you can call the chaplaincy department on 023 8120 8517.
- Outside office hours, if no one answers the telephone, you can call switchboard on 023 8077 7222 and ask to be put in touch with the duty chaplain.
- Referrals can be made verbally to the link chaplain, or any chaplain visiting the ward.
How do I make referrals for people requiring support from faiths other than Christianity?
We hold details of a wide range of faith representatives in the area. If a family is not able to contact a local faith leader themselves, the chaplaincy team will do its best to arrange for someone to attend the patient. We can also offer support for the faith representative who is called in.
Can I refer relatives and carers?
Yes. Relatives and carers are often referred to the chaplaincy service, especially if they are distressed, agitated, bereaved, or have received bad news. We aim to offer support to them, so that they are better able to support their loved ones. We can support relatives and carers while the patient is in hospital, and immediately afterwards where required. Long-term support cannot be provided by the chaplaincy team, but we can advise on appropriate support routes available.
“I and my family would like to express our sincere appreciation for the support that the team offered us and my mother during the last days of her life.
On several occasions, although Mother couldn’t speak, she took part in the prayers that were being offered by mouthing them.”