Hospital trust meets all essential quality and safety standards

Healthcare watchdogs have rated Southampton’s university hospitals “fully compliant” with all essential standards of quality and safety following a recent inspection.

The Care Quality Commission – the independent regulatory body responsible for all health and social care services in England – assessed everything from patient care and welfare, to management of medicines and staffing levels at Southampton General Hospital.

During the unannounced visit, inspectors toured 11 wards and departments, which included medicine for older people, trauma and orthopaedics and general surgery, and talked to 27 patients, two visitors and 44 members of staff to canvass opinions.

In addition to observing the level of personal care and interaction patients and visitors received, the team reviewed 30 sets of patient notes and care plans to determine if staff provided care that corresponded to individuals’ requirements.

The visit, which took place six months after the CQC raised a “moderate concern” over staffing levels in some departments at Southampton General, found that staffing had been improved and there “were enough qualified, skilled and experienced staff to meet people's needs”.

In a summary report, inspectors said patients “were positive about their experiences and said they were happy with the way they were cared for” and “told us staff were available when they needed them”.

Judy Gillow, director of nursing at University Hospital Southampton NHS Foundation Trust, said: “Providing the best quality services in the safest possible environment for patients is and always will be our top priority and we are delighted the CQC has recognised we are meeting all the key standards expected of us.

“It is testament to the passion, enthusiasm and drive of our staff at all levels to want to improve that we have received this endorsement and we will continue to work hard to maintain these high standards in our pursuit of excellence.” 

Following this inspection of services provided at Southampton General Hospital, University Hospital Southampton NHS Foundation, which also runs the Princess Anne Hospital and hospice Countess Mountbatten House, now meets the CQC’s 16 essential standards of quality and safety across all three sites.

Posted on Tuesday 16 July 2013