Hospital trust among top performers in annual NHS staff survey

University Hospital Southampton NHS Foundation Trust has been rated one of the top performing organisations in the country for staff engagement.

A total of 3,649 UHS staff took part in the NHS Staff Survey 2016, which was completed by more than 420,000 staff across 316 organisations nationally, providing a response rate of 39%.

The survey, carried out by Picker Institute Europe on behalf of NHS England, gave each trust an overall staff engagement score based on contribution to improvements, recommendation as a place of work or to receive treatment and staff motivation.

As in previous years, the survey included two types of key finding scores – percentages, which were calculated as the percentage of respondents who gave a specific answer to a question scores and scale summary, and scale scores, worked out by assigning numbers to a series of responses and calculating the average.

The 2016 results, published online at, showed UHS recorded a score of 3.95 (out of five) for overall staff engagement against a national average of 3.81 for similar type trusts – the fifth best in the country.

The trust was rated among the top ten in the country for staff happy with the standard of care provided (82% against a national average of 70%) and the top 20% for staff recommending the trust as a place to work or receive treatment (4.03 against a national average of 3.76), staff who feel they are able to contribute towards improvements at work (76% against 70%) and good communication between senior management and staff (43% against 33%).

The trust also ranked among the top 20% for staff agreeing their role makes a difference to patients (92% against 90%) and organisation and management interest in and action on health and wellbeing (3.79 against 3.61), as well as staff satisfied with opportunities for flexible working (57% against 51%), satisfaction with resourcing and support (3.40 against 3.33) and recognition and value of staff by managers and the organisation (3.62 against 3.45).

In addition, the trust was among the lowest (best) 20% of trusts for percentage of staff experiencing harassment, bullying or abuse from patients, relatives or the public in the last 12 months (23% against 27%).

Fiona Dalton, chief executive of UHS who was recently named among the top 50 chief executives in the NHS by the Health Service Journal, said: “I am constantly left inspired by staff across all areas of work within this trust, with outstanding displays of commitment, dedication and desire to provide the best possible service even at the most difficult times.

“The results of the 2016 staff survey are particularly pleasing as they show considerable strong performance in a large number of areas and place us in the top ten in the country for staff who are happy with the level of care we provide.”

She added: “We are always looking to further improve the working environment for our staff and the services we provide to patients and visitors and know there is always more to be done, but these results give us a fantastic platform to build on in the coming weeks and months."

Posted on Thursday 9 March 2017