Restricted access across University Hospital Southampton sites

University Hospital Southampton NHS Foundation Trust continues to take all necessary precautions to protect patients and staff during the coronavirus (COVID-19) outbreak.

Restrictions to our hospitals remain in place until further notice, including Southampton General Hospital, Southampton Children’s Hospital and the Princess Anne Hospital.

Visiting inpatients will only be permitted in exceptional circumstances and will usually be limited to one visitor (usually one designated visitor if repeat visits are needed) for one hour per day with a timeslot agreed with the nurse in charge.

Examples of circumstances where visiting may be permitted at the discretion of the nurse in charge are:

  • For compassionate visitation (prior approved with ward via ward lead)
  • You are the birthing partner accompanying a woman in labour
  • To provide mobility/carer support for a patient
  • To support someone with a mental health issue such as dementia, or a learning disability or autism, where not being present would cause the patient to be distressed
  • You are the parent or other appropriate adult visiting/supporting a paediatric patient

If you are visiting in the above exceptional circumstances you must adhere to the hospital Covid Zero rule and wear a mask, wash/gel hands regularly and keep to social distancing rules.

Other ways you can stay in touch with your loved ones

We recognise how important it is for our patients to stay connected with their friends and families at this time and so have put in place the following to help with this:

  • Virtual visits - part of our secure video call service called 'Attend anywhere', allowing people in hospital and their loved ones to keep in touch during the current coronavirus outbreak. Find out more here.
  • Patient property pod - a drop-off point for families to deliver items for inpatients they are currently unable to visit such as essential patient belongings, small gifts and letters. The pod is on the ground floor of the old nurses’ home (opposite north wing entrance) and is open 9am to 4pm Monday to Sunday. Find out more here.
  • Messaging - friends and family can send messages to inpatients via PALS (patient advice and liaison service) by emailing their message, including name and ward of patient to


All patients and visitors will be asked about health and coronavirus symptoms before being permitted access into the hospitals and temperature checks may be taken.

Patients attending an appointment will also be asked to provide the appointment letter before being allowed to access the site.

Patients should not arrive early for appointments. If arriving by car, any accompanying persons that aren’t required for mobility purposes should wait in the car.

Checkpoints will be manned by staff and in operation at relevant entrances. Visitors should maintain social distancing while waiting in a queue for screening before entry into the trust.

Patient entry points

The primary entrances for all patients/visitors will be the main entrance to Southampton General and main pedestrian entrance and ambulance entrance to the Princess Anne.

Other entry points remaining open will only admit patients for that particular service and will be:

  • Eye unit/eye casualty
  • Radiotherapy

These entrances will also have checkpoints screening visitors.

The emergency department entrance will remain open as usual for patients requiring emergency care.

Compassionate visitation

Please call and discuss with the ward any requests for compassionate visitation. Visitation will only be granted in exceptional circumstances by the ward lead.

If patients or visitors are unsure whether they should access the trust, please contact the patient advice and liaison service (PALS) on 023 8120 6325 or (email preferable).

For staff

All staff will be required to show ID badges when entering each hospital and will be required to use designated staff entrances. Checkpoints will be in place.

Staff entrances at SGH are:

  • North Wing (C level)
  • West Wing (B level)
  • Neuro (B level)

PAH staff will use the main entrances on D and E level.

We would like to thank everyone for their support and advise people to continue to follow the latest national updates via Public Health England and the NHS website.


Updated: 17 June 2020

Posted on Friday 10 July 2020