Nicky Harvey, operations manager
Nicky manages the day-to-day operations of the facility and oversees the administration team. She leads the development, collection and provision of activity metrics for NIHR reporting and acts as project liaison for major research infrastructure capital programmes.
Operational and administrative activities
With the aim to put patients and participants first, Nicky manages the administrative and reception staff, ensuring that support is available and meets high standard for volunteers, staff and researchers. This covers everything from staff development, managing staff records, ordering supplies, and the dedicated patient catering service.
She is responsible for operational activities in Southampton’s clinical research facilities including maintenance, working with the CRF Manager on new projects and ensuring that our equipment and facilities comply with regulatory safety requirements.
Activity metrics collated by Nicola for investigators, funders and partners show the scientific outcomes and patient benefits from NIHR funded research conducted in the facility. They also describe the central role the facility plays in local and national networks, in commercial relationships, and in the training of research staff.
Nicky joined the Clinical Research Facility as an Operations Manager in March 2019 having worked for the NHS for over 20 years as a Business Manager for a Mental Health Trust and then a Contracts Manager at a Hospital trust in East Sussex. Having achieved an MBA in 2017, and relocating to the area, Nicky's previous skills and experience are an invaluable asset to the Operations Manager role.