We really value your feedback on our maternity services. Here's how we're doing.
NHS maternity survey (2018 results)
The NHS maternity survey asks new parents to rate different aspects of their maternity care. Here are our results for 2018.
This is what we did best in 2018 (compared to data from other NHS trusts):
- Offering you a choice of where to have your baby
- Providing you with enough information about where to have your baby
- Giving appropriate advice and support at the start of labour
- Asking how you were feeling emotionally
- Letting you know who to contact if you needed advice about any emotional changes.
How we've improved
These are our biggest improvements based on 2017 data:
- 91% felt they were given appropriate advice and support at the start of labour (up 10% from 2017)
- 95% felt involved enough in decisions about their care (up 3% from 2017)
- 92% had skin to skin contact with their baby after birth (up 3% from 2017)
- 90% received help and advice about feeding their baby (up 3% from 2017)
- 100% found that staff introduced themselves (up 1% from 2017).
What we're working on
We use your feedback to improve our services. Here's what we're working on at the moment:
- Accommodating partners
New mothers told us that they didn't always feel that their partners were able to stay with them as long as they wanted. Since then, extended visiting times have been introduced (9am to 9pm) and we have provided reclining chairs in side rooms to make it easier for partners to stay. Our lead midwives are going to visit other hospitals in Hampshire and on the Isle of Wight to look at their visiting arrangements.
- Check-up choices
Parents told us that they weren't always given a choice about where to have check-up appointments. We're developing community services to offer more choice in Southampton and across Hampshire and the Isle of Wight. In May 2018, we introduced triage midwives, who are a first point of contact and offer women a choice of venue for antenatal care.
- Awareness of medical history
Some mothers reported that they didn't feel their midwives were aware of their medical history. We're doing ongoing work to ensure continuity of care in postnatal treatment.
- Round-the-clock breastfeeding support
Parents told us that it was harder to access breastfeeding support in the evenings, at night or during weekends. We've introduced more peer supporters to support breastfeeding mothers on our postnatal wards in the evenings and weekends. New parents can call any of our birth centres for support at any time, including nights and weekends, and get further support from the National Childbirth Trust (NCT) and the La Leche League.
- Consistent feeding advice
Some parents felt that the advice they received on feeding their baby wasn't consistent. Our staff members all attend training on infant feeding to make sure they can give the best, current advice. As we treat all mothers and babies as individuals, advice can change from feed to feed and day to day.
Friends and family test
The feedback we receive helps us to ensure that we provide the best quality care for all our patients. While you're in hospital with us, you'll be invited to complete a questionnaire which will give you the opportunity to have your say on the care you've received.
Our latest results are available to download.
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