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Patients with hearing loss

If you have hearing loss and would like support while you're in hospital, please contact the accessibility team at or ask the staff on the ward.

We can provide:

  • a British Sign Language (BSL) interpreter
  • a Sign Supported English (SSE) interpreter
  • a lipspeaker
  • a notetaker
  • accessible information (for example an information leaflet presented in video format in BSL).

Hearing loops

Your hearing aid instruction sheet will tell you whether the aid has a loop setting to pick up the signal from a hearing loop. You can access hearing loops at the following locations around the Trust.

Non-clinical areas

  • Southampton General Hospital main reception
  • Princess Anne Hospital main reception
  • The multi-faith centre (D level, centre block, Southampton General)
  • Heartbeat Education Centre (F level, north wing, Southampton General)
  • Dean's committee room (C level, south academic block, Southampton General)

Clinical areas

All of the below areas are on the Southampton General Hospital site. Portable hearing loops are also available for use across the Trust.

Level Area hearing loop available

Radiotherapy outpatients department


Wessex Neurological Centre outpatients


Children's outpatients

Maxillofacial surgery outpatients

Phlebotomy (blood tests)

Same day emergency care

Surgical pre-assessment

Ward C3 (cancer outpatients)

Ward C7 (cancer outpatients)


Cardiac department (D and E level)

The Respiratory Centre

West wing surgical outpatients department



Non-invasive cardiology

West wing surgical outpatients department


Surgical day unit reception

West wing surgical outpatients department

Information about COVID-19

Hampshire County Council has created a video about COVID-19 with subtitles and British Sign Language. You can find it on YouTube.