Video clinics with eClinic Manager

We use video clinics, sometimes called virtual consultations, to let patients come to their appointments without having to come to the hospital.

We use a secure video-call service called eClinic Manager to do these virtual consultations.

Closer to the time of your appointment, you will get a link via SMS (text message) and/or email (depending on the details we have on record for you) to join the consultation.

You will need to join the consultation ten minutes before the appointment time on your letter.

To do this, click the link in the SMS (text message) or click on the button in the email that says, “Virtual Waiting Room”.

Please read the terms and conditions and, if you are happy with these, click “accept”.

Please follow the steps on the screen to check your equipment is set up correctly. You will be asked to give access to your camera and microphone. You need to turn on your camera and microphone as you will not show in the “waiting room” until you do this.

If you can, we find that using a laptop, desktop computer or tablet with a larger screen makes it easier to see and understand any information your clinician may give to you and easier for them to see and understand you too.

If there are any technical problems, we will contact you on the telephone number we have on record for you. If you have changed any of your contact details since the time you came to the hospital, please let us know before your appointment.

When the clinician joins the call, you will see them on the screen, and they will start the clinic.

When your virtual consultation is over the clinician will close the connection, you can then close your internet browser to end the video call.

A guide for patients with information on using the system is below:

Technical requirements

To be able to connect to a video call on eClinic Manager, you will need:

• A webcam-enabled computer, smartphone or tablet with good-quality speakers, a microphone, and a web browser
• An internet (wi-fi) or a phone data plan (for connecting via a mobile device)
• A stable internet connection