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Urgent care services

Your NHS is providing a more convenient way for you to access urgent care across Southampton and surrounding area. 

If you need medical help and it is not a life-threatening emergency, contact 111 as they can direct you to the most appropriate service for your needs including booking you a time slot at the Emergency Department if you need one. 

Your advisor can also direct you to a more appropriate NHS service depending on your needs, such as: 

  • A GP practice
  • A local pharmacy
  • An Urgent Treatment Centre

You can either call 111 or contact them online.This will ensure that you receive the right care in the right place, in a more timely way. 

If you or someone you know is experiencing a medical, life-threatening emergency, you can still attend the Emergency Department or call 999.

Make sure you are getting the right service at the right time:

Urgent treatment centre (UTC) at Royal South Hants Hospital

  • Monday to Friday, 7.30am to 10pm
  • Weekends and bank holidays, 8am to 10pm

The urgent treatment centre offers treatment, advice and information on a range of minor injuries. You do not need to book an appointment.

These urgent treatment centres can help with a number of conditions including:

  • Cuts and grazes, infected wounds
  • Broken bones or fractures, sprains and strains
  • Bites and stings
  • Minor head injuries
  • Minor eye problems

Find out more at

NHS 111

NHS 111 is available 24 hours a day, 365 days a year. It is a fast and easy way to access medical help and advice. All calls are free from landlines and mobile phones.

Supported by experienced nurses and paramedics, fully trained advisers will assess your symptoms and give advice. They can direct you to a local service including an out of hours doctor or dentist, walk-in centre, district nurse or 24 hour chemist.

Contact 111 online if:

  • you need medical help fast, but it’s not a life threatening emergency
  • you don’t know who to call or don’t have a GP to call
  • you are unsure if you need to go to an emergency department or need another NHS urgent care service
  • you need health information or reassurance about what to do next.

Where possible, advisers will book you an appointment or transfer your call to the service you need. If NHS 111 think you need an ambulance, they will arrange for one to be sent to you.

Textphone and interpreter services

You can use the 111 service through a textphone by calling 18001 111. There is also a confidential interpreter service, available in many languages. Please mention the language you require when the operator answers your call. 

Your local pharmacy

Community pharmacists can offer advice and treatment for a wide range of minor health concerns. You don't need an appointment to see a pharmacist - just ask to speak to one at the counter.

Pharmacies can also provide services such as:

  • emergency contraception
  • advice on how to manage long term conditions
  • medicine reviews
  • healthy eating advice
  • help with stopping smoking.

Pharmacies with longer opening hours

There are currently four pharmacies in Southampton that are open extra hours (up to 100 hours a week).

  • Boots West Quay Retail Park, Southampton, SO15 1BA
  • Asda Pharmacy, The Marlands, Portland Terrace, Southampton, SO14 7EG
  • Adelaide Pharmacy, Western Community Hospital, William Macleod Way, Southampton, SO16 4XE
  • Bitterne Pharmacy, 62a West End Road, Bitterne, Southampton, SO18 6TG

More information

For further advice on the NHS services available in Southampton and south west Hampshire, visit the Use the Right Service website.