Patients and visitors

COVID-19 symptoms 

If you have a new continuous cough, a high temperature, or a loss or change to your sense of smell or taste, do not come to our hospitals. Stay at home and follow the national advice.

More advice is available on the government website.

As we go into winter we are more at risk from passing on other viruses inlcuding respiratory illnesses and norovirus. Please do not come to our hospitals to visit if you are displaying any symptoms.

Face coverings for patients and visitors

In line with government guidance visitors and outpatients must wear a face covering or face mask, unless exemptions apply, when they attend the University Hospital Southampton sites. Find out more here.

Please remember masks alone will not protect against COVID19. 

It is important to maintain two metre social distancing measures and all patients, visitors, staff and anyone else coming to our sites should be aware of the importance of infection prevention and carry out regular hand hygiene.

Restrictions and access to sites

Visitors and outpatients are reminded that restrictions remain in place around UHS sites. Read more about restrictions here.

All patients and visitors will be asked about health and coronavirus symptoms before being permitted access into the hospitals and temperature checks may be taken.

Patients attending an appointment will also be asked to provide the appointment letter before being allowed to access the site.

Patients should not arrive early for appointments. If arriving by car, any accompanying persons that aren’t required for mobility purposes should wait in the car.

Checkpoints will be manned by staff and in operation at relevant entrances. Visitors should maintain social distancing while waiting in a queue for screening before entry into the Trust.

  • Southampton General Hospital - the primary entrance is via the main entrance at the front of the hospital
  • Princess Anne Hospital - the primary entrance is via the main pedestrian entrance and ambulance entrance. Please note: further information on visitor guidance for PAH can be found on the maternity webpages here.
  • Emergency department - the main entrance will remain open as usual for patients requiring emergency care

Please do not attend our emergency department at Southampton General Hospital if you have a minor injury. If you need urgent, non-emergency care, please visit Royal South Hants Urgent Treatment Centre or Lymington Urgent Treatment Centre

  • Eye unit and radiotherapy - only use these entrances if you require the eye unit or radiotherapy service. Other patients/visitors will not be permitted to enter the hospital here - these entrances will also have checkpoints for screening visitors

For patients

Video clinics

If you have an appointment to attend a video clinic, use the link below:

Attend a video clinic

Patient information and ways to stay in touch

We have produced a factsheet to help support patients and their families during COVID-19. A copy is available here or in the downloads section of this page

Although we are limiting the number of visitors to our sites we have set up a number of ways to stay in touch with patients in our care. Find out more here.

Help us and our patients by following our general visiting considerations.

Doctors of the World guidance

Latest COVID-19 guidelines for patients translated into 60 languages -  produced by Doctors of the World in partnership with the British Red Cross (based on NHS and Government health advice).

UHS news

Choose a hospital for more information about  facilities

Please bear in mind that facilities might be affected by the coronavirus outbreak.

Some of our patient and visitor information depends on which of our locations you will be coming to.

Travel and transport information

For parking, public transport, maps and directions, see Getting here