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If you have an outpatient appointment booked at one of our hospitals, we will write to you to confirm its date, time and location. Please check the details on your appointment letter carefully and contact us if you are unable to attend.

My Medical Record

My medical record can help you to work with the team looking after you to manage your care together, provide you with information, and reduce your need to come into hospital. Find out more on our My medical record page.

Who can I bring with me?

Shared decision making

Shared decision making (SDM) assures an involved conversation from both yourself and your healthcare professional to discuss the pros and cons of each option, emphasising what matters to you based on your beliefs, concerns and expectations. Read more.

Translation and interpretation services

 If your first language is not English, interpreters are available.

Information for patients or carers with enhanced care needs

If you or someone who you care for needs additional support to attend or prepare for their appointment, find out more about how we can help here.

We want to offer patients and carers for patients with enhanced care needs the best possible experience, and would appreciate your views to help us to do this. Please complete the survey here to let us know what you think:

Find out more in the flyer below:

What to expect from your appointment

Whether you have a virtual appointment via telephone or video, or if you are coming to the hospital for a face to face appointment, you will be sent a letter letting you know what the date and time of the appointment is. You will also be sent a text message reminder about your appointment if we have your correct mobile phone number on file.

If you are coming to the hospital for your face to face appointment please take note of the date and time of your appointment and which hospital site you are due to attend.

Find more information on the hospital you are going to here.

You can also find accessibility guides on the AccessAble website.

At your appointment and afterwards

Find out what to bring with you to your appointment, and read the answers to some questions you may have about your appointment and what happens afterwards here.

Waiting times

My Planned Care gives you information and guidance while you're waiting for your hospital consultation, treatment or surgery, as well as information about our waiting times. Visit the My Planned Care page for our Trust here.