If you have an outpatient appointment booked at one of our hospitals, you will receive an appointment invitation letter from us. University Hospital Southampton (UHS) moved to digital communications in 2024, first using an online portal called patient hub.

We are moving the digital service to make it easier and to stop you getting notifications in three different ways. This is a rolling programme with all services that previously used patient hub being moved across from 21 September 2026, over a two month period.

We will let you know about your appointment firstly through the NHS app. If you do not use the NHS app but you are a My medical record user, you will receive the appointment details this way. If you don’t use the NHS app and are not a registered user of My medical record, then you will be sent a link from My medical record lite and you can look at your appointment letter by opening this.

Moving to digital appointment letters saves the Trust approximately £1 per letter, meaning a saving of thousands of pounds every month that could go towards patient care. Please help us do this by opening the digital link you receive. This will stop a paper copy being printed and posted.

Not all teams are able use this system yet so you may still receive some letters in the post.

For appointments that are booked at short notice, teams will contact you by phone whenever they can.

Please let us know if you wish to opt out of digital communication by contacting the team.

Your letter will tell you the information below:

If you are being seen face to face at the hospital or will be called by telephone or video call.
Hospital site you are coming to.
Date of the appointment.
Time of the appointment.
The name of the clinic and where it is in the hospital.

If you are coming to the hospital for your face-to-face appointment, please check which hospital site you are going to.

Please read information on parking, directions, and facilities for the hospital site you are going to if needed.

For accurate directions to car parks and entrances, you can find our What3words addresses here.

You can also find detailed maps, access guides and routes on the AccessAble website. When you arrive at the UHS page scroll down to the bottom to select the hospital site you need.

UHS no longer book patient transport. If you require patient transport, please contact South Central Ambulance Service. Please contact the hospital if you are on transport and require a stretcher so that the department you are going to can make sure they have space for you.

If you need transport and have been given an appointment later in the day, please contact the hospital and we will try to bring this forward.

Please check the details on your appointment letter carefully and contact us if you are unable to attend. You will be able to view your appointment letter and other correspondence on the My medical record app.

Before your appointment