Patients with hearing loss

If you have hearing loss and would like support while you're in hospital, please contact the accessibility team at or ask the staff on the ward.

We can provide:

  • a British Sign Language (BSL) interpreter
  • a Sign Supported English (SSE) interpreter
  • a lipspeaker
  • a notetaker
  • accessible information (for example an information leaflet presented in video format in BSL).

Hearing loops

Your hearing aid instruction sheet will tell you whether the aid has a loop setting to pick up the signal from a hearing loop. You can access hearing loops at the following locations around the Trust.

Non-clinical areas

  • Southampton General Hospital main reception
  • Princess Anne Hospital main reception
  • The multifaith centre (D level, centre block, Southampton General)
  • Heartbeat Education Centre (F level, north wing, Southampton General)
  • Dean's committee room (C level, south academic block, Southampton General)

Clinical areas

All of the below areas are on the Southampton General Hospital site. Portable hearing loops are also available for use across the Trust.

A level

  • Radiotherapy outpatients department

B level

  • Wessex Neurological Centre outpatients

C level

  • Children's outpatients 
  • Maxillofacial surgery outpatients
  • Phlebotomy (blood tests)
  • Same day emergency care
  • Surgical pre-assessment
  • Ward C3 (cancer outpatients)
  • Ward C7 (cancer outpatients)

D level

  • Cardiac department (D and E level)
  • The Respiratory Centre
  • West wing surgical outpatients department

E level

  • Endoscopy
  • Non-invasive cardiology
  • West wing surgical outpatients department

F level

  • Surgical day unit reception
  • West wing surgical outpatients department

Information about COVID-19

Hampshire County Council has created a video about COVID-19 with subtitles and British Sign Language. You can find it on YouTube.