Visitors and families

COVID-19 information 

If you have a new continuous cough, a high temperature, or a loss or change to your sense of smell or taste, do not come to our hospitals. Stay at home and follow the national advice.

Visitors and outpatients are reminded that restrictions remain in place around UHS sites. See here for more information.

Please do not attend our emergency department at Southampton General Hospital if you have a minor injury. If you need urgent, non-emergency care, please visit Royal South Hants Urgent Treatment Centre or Lymington Urgent Treatment Centre.

Visiting us

We're working hard to keep our patients connected with their loved ones during the COVID-19 outbreak. Find out how you can send messages, gifts and drop off patient belongings here.



UHS is a smoke free site. Please use the designated shelters on the boundaries of the site.

Mobile phones

Please switch these off when you are within the hospital as they can interfere with hospital equipment

Bringing gifts

Shops, catering and facilities

Each location has different facilities. Visitors to the Princess Anne Hospital can also use the facilities at Southampton General Hospital, which is a very short walk across the road.


Please ask at the reception areas at the main entrances to each hospital or ask the volunteer guides (dressed in blue jackets) who are near the main entrances to Southampton General and Royal South Hants hospitals. For directions to the hospital locations and parking and transport information, see


Post is delivered to the wards twice a day. Please write clearly the full name of the patient and their ward, and include your return address.  If the patient has been discharged we will try to forward the item, but if we can't we will return it to you.

Parent and child changing facilities

  • Southampton General Hospital - C level, east wing, off the stairwell.
  • Princess Anne Hospital - E level outpatients department.
  • Royal South Hants Hospital - B level.

Fire drill

Our fire alarms are tested once a week when you will hear intermittent bells ringing for about 20 seconds.

In the unlikely event of a real fire the alarm bells will ring continuously until the area has been made safe. An intermittent ring means there is a fire in an area near you. In both cases please follow the advice of staff who have been trained in fire safety. If you discover a fire, please contact a member of staff or go to the nearest break glass point and raise the alarm.