Staying connected during the COVID-19 outbreak

As part of our response to the COVID-19 outbreak, we've had to restrict visitors to the Trust. We recognise how important it is for our patients to stay connected with their friends and families. 

Virtual visiting

Virtual visits are part of our secure video call service, allowing people in hospital and their loved ones to keep in touch during the current coronavirus outbreak.

Find out more details on our virtual visiting page

Dropping off belongings, gifts and letters

We've set up a drop off service for essential patient belongings, small gifts and letters.

The drop off service, open seven days a week. Opening hours are from 10am to 7pm Monday to Friday, and 10am to 4pm Saturday and Sunday. The service is housed in the Trust management offices, located opposite AMU and the emergency department.

Our patient experience team will then organise for those items to be delivered directly to your loved one.

Sending messages to loved ones

If you'd like to send a message to a patient, please email our patient advice and liaison service on, including:

  • your short message (including photos if you wish)
  • patient's full name
  • patient's ward (if known)

The team will then arrange for your message to be delivered.

Collecting patient property

The service will also look after items belonging to patients who have died and will return these to family members by appointment.

If you need to speak to a member of our team, please call us 023 8120 4587.