Access to leading edge healthcare for all

At UHS we recognise the importance of ensuring every patient is able to access the world-class healthcare that is delivered here.

We appreciate that some of our service users have additional needs and may require reasonable adjustments to be made to ensure they are getting the best level of care. We want to support our patients with this and ensure they are able to use our services and prepare for their visit to our hospital sites without having to worry about accessibility issues.

Recently our patient experience team has led a project to improve how we are better able to meet the needs of all our services users and visitors resulting in a range of new accessibility guides, communication support and online resources.

Here is a summary of the work we have done and how we are continuing to provide world class care for everyone.

AccessAble:

  • UHS have recently teamed up with AccessAble to produce a series of accessibility guides for each of our hospitals.
  • These guides allow patients and carers with a disability to plan their visit, identify potential barriers to access, and to understand what support is on offer.
  • These guides are now complete and you can view the guides here.

Accessible information and communication support:

  • As a Trust we value our patients as individuals and recognise that they may need to be supported in different ways if we are to effectively communicate their care to them. We can provide a wide range of support to assist patients with learning disabilities, sensory loss or impairments to understand the information being shared with them.
  • Some of the support we can provide includes:
    • Written information in Braille, easy read, large print or audio format
    • Interpreters including foreign language, British sign language, Sign Supported English and Makaton
    • Hearing loops
    • Other advocates and communication professionals (such as note takers and lip speakers)
    • If you would benefit from any of these, or require any other reasonable adjustments, please do contact the service you are using and let them know.  

Online self-report form

  • We have also developed an online form that patients or their carers can complete to inform us of their accessibility needs.
  • Once this form is submitted, our Trust has the ability to add a flag the need on your electronic records, to identify to staff of your needs when you are coming to hospital.
  • To complete this form please visit our accessibility pages here.  

Further information about the support we can offer can be found in our patients with additional needs pages here.

You can also contact our experience of care team about any accessibility queries via email at accessible@uhs.nhs.uk .’